Policies, Terms and Conditions
Sweet Valley Wines respects and is committed to protecting your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We will not share your personal data outside Sweet Valley Wines without your consent, except as required by law or to protect Sweet Valley Wines, its customers, or the public, and then only with partners who share Sweet Valley Wines’ commitment to protecting your privacy and data. At any time you may contact Sweet Valley Wines with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.
Privacy and Data Security Policy
At Sweet Valley Wines, your right to privacy and data security is a primary concern. We comply with, and will continue to comply with all applicable industry standards including the use of our Secure Socket Layer (SSL) software which is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, address and password so that they cannot be read over the internet. Additionally, Sweet Valley Wines has very strict policies and procedures designed to protect the privacy of our applicants and customers. We do not sell or share personal or business information. The collection of personal and business information is solely for the purpose of payment transaction processing services, in which Sweet Valley Wines may contract or subcontract with third parties engaged in the business of transaction processing and authorization.
Credit Card Refund Policy
Sweet Valley Wines processes refunds to the credit card used at time of purchase upon receiving your authorized returned shipment. All authorized returns will be processed within 5 days of receipt. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Sweet Valley Wines guarantees the quality of all our wines and merchandise. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for Customer Care assistance at orders@SweetValleyWines.com. You must contact the winery to receive a Return Merchandise Authorization (RMA) prior to making any returns. All shipments received without an RMA will be returned to the sender.
Wine sold to you is sold in Washington State and title passes to you, the buyer, in Washington. The buyer is solely responsible for shipment of wine. We make no representation concerning your legal rights to ship or receive wine into any state outside of Washington or into any country outside of the United States. In fact, there are certain states and countries that we cannot ship to. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your selected destination. You must be 21 years or older to buy wine. By placing your order you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old. The willful misrepresentation of your age or the age of the recipient is a crime in most states. We are committed to your complete satisfaction. If you are ever unhappy with your order or somehow your wine shipment has become damaged please call us at 509-526-0002. We ship on Mondays and Tuesdays. Sorry, delivery on weekends is generally not available. In the event of extreme temperatures your shipment may be delayed to protect it from heat/cold damage.
Shipping and Handling Costs
Shipping costs will utilize standard ground UPS rates, unless “premium” shipping is requested, based upon shipping weight of items. Additionally, handling costs will be added to each order at a rate of $.99 per bottle or $9.99 per case of wine. PLEASE NOTE: All orders will be charged applicable sales taxes based upon the state where the order is shipped.
This Site may contain links to other sites. Sweet Valley Wines is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Any link to another site, and reference to third-party information, products or services linked to this Site, is not, and should not be construed as, an express or implied endorsement by Sweet Valley Wines. Any questions or comments relating to such other sites should be addressed to the operator or operators of those sites.
The Sweet Valley Wines products depicted in this Site are representative of the Sweet Valley Wines. Not all Sweet Valley wines and products are shown in this Site. Not all products that are shown in this Site are, or will be, available. The products shown in this Site may be changed without notice. Disclaimer
Material in this Site may contain inaccuracies or typographical errors. Sweet Valley Wines shall not be liable or responsible for any loss or damage caused by or arising from any user's reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site. This Site and the information and materials contained in this Site are subject to change at any time, and from time to time, without prior or subsequent notice.
THIS SITE AND THE CONTENTS OF THIS SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SWEET VALLEY WINES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR FREEDOM FROM MALICIOUS PROGRAMS (SUCH AS VIRUSES, WORMS OR TROJAN HORSES) OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS SITE OR ITS CONTENTS AND EXPRESSLY DISCLAIMS ANY REPRESENTATIONS AND WARRANTIES. SWEET VALLEY WINES DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION CONTAINED IN THIS SITE IS ACCURATE, COMPLETE OR UP-TO-DATE, THAT THIS SITE IS FREE OF DEFECTS OR THAT ANY DEFECTS WILL BE REMEDIED. YOU AGREE, BY USING THIS SITE, THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL LOSS OF USE, LOSS OF DATA AND COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT AND/OR SOFTWARE THAT YOU USE IN CONNECTION WITH THIS SITE, AND THAT SWEET VALLEY WINES SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OF ANY KIND WHATSOEVER ARISING OUT OF, CAUSED BY OR RELATED TO YOUR USE OF THIS SITE. WHERE APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SOME OR ALL OF THE FOREGOING DISCLAIMERS OF WARRANTY MAY NOT APPLY TO YOU.
Limitation of Liability
IN NO EVENT SHALL SWEET VALLEY WINES BE LIABLE FOR ANY ACTUAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, EVEN IF SWEET VALLEY WINES HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT OR UNDER ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, PRODUCTS AND MATERIALS ON THIS SITE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to defend, indemnify and hold harmless Sweet Valley Wines, its affiliates and their officers, directors, employees and shareholders from and against any and all claims, damages, losses, costs and expenses, including, but not limited to, reasonable attorneys' fees and court costs, arising from or related to your use of this Site.
These Terms and your use of this Site shall be governed under the laws of the State of Washington, without regard to its conflict of law principles. Any dispute arising under these Terms or out of your use of this Site shall be resolved exclusively by the state and federal courts of the State of Washington. By using this Site, you hereby agree to the personal jurisdiction of, and venue in, such courts.
Changes to Terms and Conditions in this Agreement
We reserve the right to modify the terms and conditions of this Agreement at any time, and such modifications shall be effective immediately upon either posting of the modified Agreement or by notification to you. You agree to review this Agreement periodically to be aware of such modifications and your continued access or use of the Service shall be deemed your conclusive acceptance of the modified Agreement. You agree that these standards for notice of changes are reasonable.
Questions & Comments
If you have additional questions or comments of any kind, or if you see anything on our web site that you think is inappropriate, please let us know by emailing us directly at info@SweetValleyWines.com.